Andre Timokhin's Resume

Objective: To contribute superior project and operations management skills and experience in an IT Service Management role.

IT Infrastructure Manager

iPromo May 2010 – Present (1 year 8 months)

• Researched, designed and implemented server consolidation project, utilizing a vmWare server virtualization solution resulting in 25% overhead cost reduction and significant increase in uptime and SLA
• Researched, designed and implemented a Telephony project switching from and analog, outdated and unsupported system to ShoreTel VOIP resulting in higher employee and customer satisfaction, ability to respond faster to business needs, cost savings of over $50k, and increased telco support.
• Designed and implemented short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Developed, implemented and maintained policies, procedures, and training plans for infrastructure administration and project management.
• Conducted research and made recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Prepared RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Developed strong relationships with vedors and suppliers resulting in discounted products, faster lead times and better SLA's
• Managed and set priorities for design, maintenance, development and evaluation of all infrastructure systems, including LANs, WANs, Internet, Intranet, Network Security, and Telecommunications
• Defined Company hardware and software standards allowing for better budget forcasting
• Designed and conducted server and network penetratoin and perfromance tests. Analyzed results, provided reports to executive team members.
• Developed strategies for maintaining server, network, and telephony infrastructure
• Established and maintained regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
• Responsible for recruiting, interviewing, hiring, managing and firing a small team of Help Desk support staff

Software Engineer / System Admin

iPromo October 2006 - May 2010 (3 years 8 months)

• Develop and maintain company's Internet and Intranet sites.
• Constant development of new functionality for an ever evolving high traffic e-commerce site utilizing latest Web 2.0 techniques complete with a backend intranet interface.
• Setup and maintain a full life cycle development environment including a subversion repository and bug tracking system.
• Maintain an extensive mySQL database monitoring it and fine tuning for best performance.
• Integrate content provided by key departments such as marketing, HR, and sales.
• Monitor and analyze data gathered for marketing campaigns and SEO rating.
• Set up, monitor and analyze the user experience utilizing Google website optimizer using A/B and Multivariate testing to maximize Advertizing ROI.
• Administer a RHEL4 server running LAMP stack utilized for main client facing web site.
• Directly deal with upper management in all IT related decisions.
• Fix and maintain internal computer equipment, research new equipment purchasing to keep up with company growth.
• Setup, install and maintain company's internal network and maintain a disaster recovery plan.
• Administer internal domain controller to ensure daily operation and ease of access to vital internal software.
• Manage a team of 3 overseeing all IT related and Website related issues.

Sales and Leasing Consultant

Anthony Pontiac, Buick, GMC January 2003 – October 2006 (3 years 10 months)

• Greet, interview, educate the customer, and close sales deals. Averaging 15 deals per month.
• Actively prospecting and generating business for the dealership.
• In charge of all e-mail leads.
• Created own follow up system that is responsible for 30% customer retention

E-Commerce Developer

American Hotel Register August 2000 – January 2003 (2 years 6 months)

• Designed, developed and administered company's Internet and Intranet sites.
• Enhanced web site functionality with scripts written in languages such as ASP, JavaScript, Action Script, XML and Java.
• Was instrumental in designing and coding a new navigation system using unobtrusive JavaScript and CSS.
• Incorporated content management system, thus allowing non-technical personnel to contribute to the site.

Web developer / Sales / Tech Support

Hi Tech Research September 1998 – August 2000 (2 years)

• Designed, created and maintained an informational website (www.htrmicronite.com).
• Specialized as a jack of all trades in a small software manufacturing business.
• Performed on-site, custom sales presentations, for a statistical process control software package.
• Conducted case studies at manufacturing facilities and presented the results.
• I was fully responsible for on-site installation and training, as well as constant tech support and troubleshooting via phone.
• Helped main programmer test/debug software.

Technologies

• PHP5, JavaScript, AJAX, HTML, CSS3, SOAP, XML, JSON, Smarty, C#, VB, ASP, ASP.NET, Shell
• SEO, Google Tools (Optimizer, Analytics, AdWords, Webmaster), Drupal, Jumla, WordPress.
• MySQL, MS SQL, Access
• Unix/Linux, Windows Server 2003/2008, AD, WSUS, IIS, Windows 95/XP/Vista/7, vmWare ESX/ESXi 4/5, ShoreTel
• TCP/IP, DNS, DHCP, LAN, WAN, WDS, FTP, HTTP, HTTPS, AntiVirus/Malware

Education

2011 College of Lake County -Preparation for PMP Certification

• Essentials of Project Management (14PDU)
• Advanced Project Management (14PDU)

BrainBench.com

• PHP5 Certification
• Unix Administration (General) Cetification

FACT

• ASP.NET, ASP3.0, ActiveServerPages
• PHP
• JavaScript
• MySQL Database administration
• Unix administration